Telephone Answering Services behind Growing New Trend in ...

On the other side of the coin though, there are those who would argue that in this new, more competitive, web-driven,

global business arena outsourcing is often needed for businesses to survive. These are the people who insist that without

outsourcing some jobs then all jobs in these companies would be lost to overseas competitors.

Through it all though, what many on both sides of the fence fail to point out is that a lot of the outsourcing that goes

on today doesn't even ship jobs overseas, but rather relocates them to other areas of the country where lower labor costs

or local infrastructure is more conducive to them.

Telephone answering services are a great example of this trend in domestic outsourcing that's taking jobs out of

companies? front offices and moving them, in many cases, completely across the country. Jobs that are now even being moved

right into people's homes.

It's the Internet, and the fact that so many businesses today are conducting their front desk clerical work on computers

that are connected up to it that has allowed for telephone answering services to now offer this outsourcing option.

It's an option that has business owners and managers selecting from a broad range of clerical services, including

appointment management, lead generation/management and sales, customer relations, technical assistance and even in some

cases, timekeeping and payroll services.

Workers at telephone answering services access client business computers over the Internet to perform these and other

services in just the same way as if they were sitting at a desk in the company's front desk office with the office

computer right in front of them.

Then another new development is employee time tracking software that telephone answering services are now using. With this

software, working parents no longer have to choose between family commitments and a career because they can now do both

from the comfort of their own home.

Once again it's the Internet that's giving telephone answering services employees the option to work at their own home in

just the same way as they were working at the company headquarters sitting at a desk. They field calls for clients using

web-based phone services, while they also perform outsourced clerical services.

Businesses aren't taking advantage of these types of outsourcing opportunities just to cut costs either. Rather they're

doing it to also offer round-the-clock live operator phone service to replace voice mail, and outsourced employees are

often better-trained and come with more experience. Since its inception in the early 90s, CourteousCom.com has been an

industry leader in the development of new technologies to offer more service options to clients of telephone answering

services.

A Courteous Communications

http://www.courteouscom.com

2810 East Robinson St.

Orlando, FL 32803

Phone: 1-800-713-4750

Phone: 1-407-896-4800

Source: http://www.briefingwire.com/pr/telephone-answering-services-behind-growing-new-trend-in-business-outsourcing

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